Shipping policy

🐴 HorseHack Shipping Policy

At HorseHack, we aim to get your order to you as quickly and smoothly as possible so you can get back to what matters most — life in and around horses.

🚚 Processing Time

All orders are processed within 2–5 business days.

During peak times (sales, launches, or holidays), processing may take slightly longer, but we always work hard to get your order out as fast as possible.

📦 Shipping Times

Once your order has been processed and dispatched, estimated delivery times are:

UK: 2–5 business days
Europe: 4–10 business days
USA & Canada: 5–12 business days
Rest of World: 7–15 business days

Delivery times are estimates and may vary depending on location and courier delays.

💷 Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any available promotions or free shipping offers will be applied automatically where applicable.

📍 Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking details so you can follow your parcel every step of the way.

⚠️ Important Information

Please ensure your shipping address is correct at checkout — we cannot be responsible for orders sent to incorrect addresses.
Delays may occur during busy periods or due to courier disruptions, which are outside our control.
If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll help resolve it.